FAQ

Welcome to the Savloerixa help center. These answers cover ordering, payment, shipping, delivery, and product support. For help with an existing order, include the order number and checkout email when you contact us.

Orders and payment

How do I use a discount code?

1. Add the items you want to your cart.
2. Continue to checkout.
3. On a phone, expand the order summary to find the code field; on desktop, it is usually beside the summary.
4. Enter the code, apply it, and make sure the total changes as expected.
5. Finish checkout using an available payment method.

Offers can have eligibility conditions, end dates, or other restrictions.

Which payment options can I use?

Depending on your location and device, checkout may offer PayPal, Visa, Mastercard, American Express, Diners Club, other major cards, Apple Pay, or Google Pay. The methods shown at checkout are the ones currently available for that order.

What does shipping cost?

The standard international rate is USD $5.99 per order. If you shop in another currency, review the amount shown at checkout before paying. The displayed checkout charge applies.

Shipping and delivery

Can I order outside the United States?

Yes. Savloerixa offers international delivery to supported destinations. Available service depends on the destination, local carrier coverage, and import restrictions. Some orders may leave from a fulfillment partner serving your region.

How long does delivery take?

Most orders need up to 3 business days for processing. Once handed to the carrier, estimated transit is 10–20 business days. Weekends and public holidays do not count as business days. Customs, local carriers, weather, and seasonal volume may affect timing, so these estimates are not guaranteed dates.

Where do I track an order?

After dispatch, we email tracking details to the address used at checkout. Follow the carrier link or use 17track.net. A first scan may take 24–48 hours or longer to appear. Temporary pauses can occur as parcels change facilities or carriers.

Why did my order arrive in more than one parcel?

Items may be stored at different fulfillment locations. We may send each available item separately to avoid waiting for every product to reach one site. Parcels can arrive on different days and may have different tracking numbers.

Changes and cancellations

Can I fix my address or phone number?

Email us as soon as possible, preferably within 12 hours of ordering. Provide the order number, checkout email, recipient name, corrected address, and phone number if it needs updating. We will try to change details before processing; a change cannot be promised once packing or dispatch begins.

Can I change a product, color, or quantity?

Write to support promptly with your order number, checkout email, and the exact change requested. We can only attempt updates while the order is still at a stage that permits changes. Once fulfillment begins, it may be too late.

Can I cancel an order?

You may request cancellation before dispatch by contacting support. Depending on processing progress, a small handling fee may apply. A shipped order cannot be canceled. If it has already left, contact us to discuss any available next steps.

Product concerns

What should I do if my parcel or product is damaged?

Email us promptly and within 7 days of delivery. Include your order number, checkout email, clear photos or video of the damage, and a photo of the parcel label. We will review the evidence and let you know what options are available.

What if an item has a quality defect?

Contact our team with your order details, a short description of the defect, and photos or video that show it. We will assess the information and explain the appropriate resolution.

What if I received the wrong item or something is missing?

Send your order number, checkout email, a description of the incorrect or missing product, and photos of what arrived where useful. Before reporting an item as missing, check whether the order was divided into separate shipments. Our team will investigate and help with the next steps.

Order and delivery messages

I cannot find my order confirmation. What now?

Check the spam, junk, and promotions folders for the email address entered at checkout. If the message is still missing, email support with that address so we can help locate the order.

When will tracking be sent?

Tracking details are generally available within 1–2 business days after processing. If you have not received a dispatch notice by then, check spam or junk, then contact us with your order information.

Customer support and company details

How can I reach Savloerixa?

Email support@savloerixa.com or call +1 (762) 213-2632.

When is customer care open?

• Monday–Friday: 9:00 AM–6:00 PM U.S. Eastern Time
• Saturday: 10:00 AM–4:00 PM U.S. Eastern Time
• Sunday: Closed

Messages received after hours will be reviewed on the next business day.

What is the operating company and address?

Savloerixa is operated by HongKong Magnolia International Limited.
RM 509, 5/F, THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI HONG KONG

For an order question, providing your order number, checkout email, a concise description, and relevant photos helps us respond more effectively.